Shipping policy

Shipping Policy

Thank you for shopping with Planet Bear. We carefully prepare every order to help ensure your collectible figures and character merchandise arrive safely.

Order Processing

Orders are usually processed within [2–5 business days] after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day. During new product launches, holidays, or promotional periods, processing may take slightly longer.

Once an order has entered the fulfillment process, changes or cancellations may no longer be possible.

Shipping Destinations

Available shipping destinations are displayed at checkout.

Please make sure your shipping address is complete and accurate before placing your order. Planet Bear is not responsible for delivery issues caused by an incorrect, incomplete, or outdated address provided by the customer.

Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery destination
Package weight and size
Selected shipping method
Current carrier rates

Any available free-shipping promotion or minimum order requirement will be displayed at checkout.

Estimated Delivery Time

Estimated delivery times vary depending on the destination and selected shipping method.

United States: [7–15 business days]
Other destinations: [10–25 business days]

These delivery times are estimates and do not include order-processing time.

Delivery may take longer due to customs inspections, severe weather, carrier delays, holidays, peak shopping periods, or other circumstances outside our control.

Order Tracking

When your order ships, you will receive a confirmation email containing your tracking number and tracking link.

Tracking information may take 24–72 hours to update after the package has been handed over to the carrier.

For orders containing multiple products, items may be shipped separately and may arrive at different times.

Address Changes

Please contact us as soon as possible if you need to change your shipping address.

We will try to assist before the order is fulfilled, but we cannot guarantee address changes after an order has been processed or shipped.

Additional shipping fees may apply if a package is returned because of an incorrect or incomplete address.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product price or shipping fee.

Planet Bear cannot control or predict customs charges or customs-processing times.

Delayed Packages

Carrier delays may occasionally occur.

If your tracking information has not updated for several business days, please contact the shipping carrier first. You may also contact Planet Bear customer support, and we will assist with checking the shipment status.

Estimated delivery dates are not guaranteed.

Lost Packages

If tracking shows that your package has not been delivered within the expected delivery period, please contact us at [support email] with your order number.

We will work with the carrier to investigate the shipment. Carrier investigations may require additional processing time.

Packages Marked as Delivered

If tracking shows “Delivered” but you cannot locate the package, please:

Check around the delivery location.
Ask household members, neighbors, or building management.
Contact the shipping carrier.
Allow an additional 1–2 business days, as some packages may be scanned before final delivery.

If the package still cannot be found, contact us with your order number and tracking information.

Planet Bear is not responsible for packages lost or stolen after confirmed delivery, but we will make reasonable efforts to assist.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible at [support email] and include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping package and shipping label

Please keep the original packaging until the issue has been reviewed.

Returned or Refused Packages

Packages returned because of an incorrect address, failed delivery attempts, unpaid customs charges, or refusal by the recipient may be subject to additional shipping fees.

Original shipping fees and customs charges are generally non-refundable.

Contact Us

For questions about shipping or delivery, please contact us:

Email: [support email]
Website: planetbear.cn